BOOKING TERMS FOR BABYSITTING SERVICES
Last updated: 12/01/2026

1. Parties and Nature of the Booking
   1.1 Each booking made through the Faye’s Sitters platform constitutes a legally binding contract for childcare services solely between the babysitter who accepts the booking (“Babysitter”) and the parent or guardian who makes the booking (“Customer”).
   1.2 Faye’s Sitters Limited acts only as an introduction agent and booking facilitator. We do not provide childcare services and are not a principal or party to the childcare contract.
   1.3 Babysitters are independent service providers and are not employees, workers, or agents of Faye’s Sitters Limited.

2. Role of Faye’s Sitters Limited
   2.1 Our role is limited to:
   Introducing Babysitters to Customers

Facilitating bookings through the platform

Processing payments as agent for Babysitters

Maintaining verification, safeguarding, and insurance arrangements

2.2 We do not supervise Babysitters during a booking and do not control how childcare services are delivered.
3. Formation of a Booking Contract
3.1 A booking contract is formed when:
A Customer submits a booking request and accepts these Booking Terms, and

A Babysitter accepts the booking through the platform.

3.2 Once accepted, the booking becomes binding subject to these Booking Terms.
4. Booking Details
4.1 Each booking will specify the date, start time, end time, location, Babysitter’s hourly rate, and any care information provided by the Customer.
4.2 Customers are responsible for ensuring that all information provided is accurate, complete, and up to date.
5. Payments and Booking Fee
5.1 At the time a booking is made, the Customer pays a non refundable platform booking fee of £7 to Faye’s Sitters Limited, subject to the cancellation terms set out below.
5.2 The booking fee is separate from and does not reduce the Babysitter’s fee.
5.3 The Babysitter’s fee is not charged at the time of booking and is charged only after the babysitting services have been completed.
5.4 If a booking does not take place for any reason, no Babysitter fee will be charged.
5.5 Payments for babysitting services are collected by Faye’s Sitters Limited as agent for the Babysitter and paid out in accordance with the platform’s payment process.
6. Customer Cancellations
6.1 If a Customer cancels a booking more than 24 hours before the scheduled start time, 50 percent of the £7 booking fee will be refunded.
6.2 If a Customer cancels within 24 hours of the scheduled start time, the booking fee is non refundable.
7. Babysitter Cancellations and Replacement
7.1 If a Babysitter cancels a confirmed booking, Faye’s Sitters Limited will make reasonable efforts to source a replacement Babysitter.
7.2 Faye’s Sitters Limited does not guarantee that a replacement Babysitter will be available and shall not be liable if a replacement cannot be found. In such circumstances, the booking fee will be refunded.
8. Responsibilities of Customers
Customers agree to:
Provide accurate information about children, care needs, and the booking location

Ensure a safe and appropriate environment for childcare

Be reachable during the booking as agreed

Promptly report any incidents or concerns

9. Responsibilities of Babysitters
   Babysitters agree to:
   Provide childcare services with reasonable care and skill

Follow safeguarding requirements and care instructions

Notify Faye’s Sitters Limited immediately of any incident, accident, or safeguarding concern

10. Safeguarding and Incidents
    10.1 Any incident, accident, or safeguarding concern arising during a booking must be reported to Faye’s Sitters Limited as soon as reasonably possible.
    10.2 Faye’s Sitters Limited may investigate incidents and take appropriate action, including suspension or removal from the platform.

11. Liability and Insurance
    11.1 Babysitters are responsible for the childcare services they provide under the booking contract.
    11.2 Babysitters are covered under Faye’s Sitters Limited’s public liability insurance only for bookings made through the platform and subject to compliance with platform policies.
    11.3 Nothing in these Booking Terms limits or excludes liability that cannot be limited or excluded by law.

12. Complaints
    12.1 Complaints relating to a booking should be raised promptly.
    12.2 Faye’s Sitters Limited may assist in resolving disputes but does not accept responsibility for the performance of childcare services.

13. Governing Law
    These Booking Terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.